Ask My GP – for admin queries

Posted by: Flora - Posted on:

From Monday 7th June 2021, the process for using Ask My GP is changing

What sort of queries can be submitted via Ask My GP?

Ask My GP is not suitable for any clinical queries. For requests of this nature, please telephone the surgery on 01522 530334, and our team of Receptionists will navigate you to the appropriate clinician. If the surgery is closed, please call 111.

Ask My GP has been brought in for you to submit any administrative queries to the Practice, such as:

  • If you have a query on your medication (not for repeat medication requests, please submit these through the NHS App or Systmonline)
  • Sick note requests
  • Queries relating to referrals
  • Requiring a letter from a GP

What times of the day is Ask My GP available?

You are able to submit a request via Ask My GP on any weekday from 9:00am to 12:00pm only

What happens when you complete an Ask My GP request

  • You will receive a text message from the Practice advising that your request will be responded to within 3 working days
  • A member of the Practice team will contact you within the time frame on the contact details given by you