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Coronavirus (COVID-19)

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home for 7 days if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • You do not need to contact 111 to tell them you're staying at home.
  • Read the advice about staying at home.
  • Testing for coronavirus is not needed if you're staying at home.
  • Do not go to a GP surgery, pharmacy or hospital.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days
  • Only call 111 if you cannot get help online.
  • Use the 111 coronavirus service

All requests for GP appointments will be triaged until further notice.

Please give the receptionist as many details as possible about your symptoms and a GP will call you back.  

The receptionists are bound by the same rules of confidentiality as the clinical team and they are only asking you for the information to help you and the doctors.

Please note that the most recent Government guidance is advising patients that have been notified as high risk to shield until 30th June 2020, subject to further review.

Letter to Parents - Children returning to School - May 2020  

Phase 4 information for GP practices - NHS Digital

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from [go live date]

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

ELECTRONIC PRESCRIBING - Next stage EPS4 Poster March 2020(EPS4)

 Active Signposting


The IMP Federation (of which Abbey Medical Practice is a part of) is pleased to be able to offer patients access to routine GP appointments at evenings and weekends.     The new service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.

The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods.

Extended hours appointments are for pre-bookable non-urgent appointments.

For urgent matters at evenings and weekends, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111 or the Minor Injuries Unit at John Coupland Hospital.


PLEASE NOTE   -  These appointments are for Routine - Non Emergency issues.

Prescription Line

Due to the increased number of prescriptions we have a 24 hour repeat prescription line.   

This can be accessed the same way as before - dial the normal practice number and Option 2 for prescriptions.   You will automatically be transferred to the answer machine.   Please leave a message stating your NAME, DATE OF BIRTH, address and telephone number followed by the NAME OF THE MEDICATION you require.    Please speak clearly and spell anything unusual.   If we cannot hear the message - we cannot generate your prescription !

GREAT NEWS -     We have received our CQC report after the Inspection on 31st May and have been graded as GOOD

click here for full report

New Health Visiting Website

Lincolnshire Health Visiting Service

A new website has been launched by Lincolnshire Community Health Services which gives information to parents and carers.   Click on the link above.

Staff Training Days - To enable our doctors and staff to be kept up to date - the surgery is closed in the afternoon on the 3rd Tuesday of every month.   See List below 

Bank Holiday Closings - The surgery will be closed for the Bank Holidays - see dates below 


Ask my GP

Click for help online with Ask My GP

Please help us to help you - the easiest and fastest way to ask for any kind of help is with AskMyGP.

  • It's available 24/7 - we respond between 8am and 4:00pm Monday to Friday (with the exception of when we are closed - please check our opening times tab for details)

  • We aim to respond the same day - please expect a call from a withheld number if you have requested we contact you by telephone.  Please be aware that we will try to call you back twice and if you do not answer the second call, we will close the request and you will need to re-submit.

  • If you have requested a response by email, please look out for this within your AskMyGP account, NOT within your email inbox.

  • All our registered patients are welcome, and as a parent or carer you can use AskMyGP on behalf of a patient

  • You can choose a particular named GP if you wish (so long as they are working that day)

  • Please ensure that home visits are requested before 10:30am

  • You can login now, without any paperwork

  • If you would like to read more information click here to read the Ask My GP leaflet or watch the video below.

  • To read more about online consultations click here to read the leaflet 'What is an Online Consultation?'

Due to the current coronavirus situation, we are now asking patients to use AskMyGP when they wish to book any appointments at the practice including nurse appointments so that we can screen the request fully. To ask for a nurse appointment please just raise the request in exactly the same way as you would for a Doctor or Nurse Practitioner appointment.

During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment online via AskMyGP or by telephone. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.

 If you are asked to attend the surgery – please wear a face covering/mask for both your protection and ours.

 Access all Areas - If you are already registered for online services. Please use the link below to order your repeat prescription or make an appointment.Hello and welcome to the Abbey Medical Practice website.    We have packed it full of useful information in a very easy to use format with the added benefit of several online functions.   If you are new to the area, have a look at our opening times.  To request access to online services, please come into the practice with photographic ID and you will be issued with a unique User Name and Password.

Existing patients can enjoy access to our wide range of services at the touch of a button.    

You are able to order a Repeat Prescription or Book online without leaving your home and view your Summary Care Record (SCR) which contains details of your medication and Allergies. 

New POhWER NHS Complaints Advocacy Service leaflet

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and personal surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.

Dates when the Practice will be closed during 2020:



Wednesday 1st January 2020

New Year's Day

Tuesday 21st January 2020

Closed afternoon only (after 1300hrs) for Staff Training

Tuesday 11th February 2020

Closed afternoon only (after 1300hrs) for Staff Training

Tuesday 17th March 2020

Closed afternoon only (after 1300hrs) for Staff Training

Friday 10th April 2020


Monday 13th April 2020


Friday 8th May 2020

May Day Bank Holiday – NOTE SURGERY NOW OPEN

Tuesday 19th May 2020

Closed afternoon only (after 1300hrs) for Staff Training

Monday 25th May 2020

Spring Bank Holiday

Tuesday 16th June 2020

Closed afternoon only (after 1300hrs) for Staff Training

Monday 31st August 2020

Summer Bank Holiday (closed)

Tuesday 15th September 2020

Closed afternoon only (after 1300hrs) for Staff Training

Tuesday 20th October 2020

Closed afternoon only (after 1300hrs) for Staff Training

Tuesday 17th November 2020

Closed afternoon only (after 1300hrs) for Staff Training

Tuesday 15th December 2020

Closed afternoon only (after 1300hrs) for Staff Training

Friday 25th December 2020

Christmas Day

Monday  28th December 2020

Boxing Day (instead of Saturday 26th Dec)

Friday 1st January 2021

New Year's Day



(Site updated 02/06/2020)
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