Complaints

The care and treatment delivered by Abbey Medical Practice is done so with due diligence and in accordance with current guidelines.  However, it is acknowledged that sometimes things can go wrong.

By having an effective complaints process in place, this organisation is able to investigate and resolve complaints in a timely manner, achieving the desired outcome for service users, whilst also identifying lessons learned and ultimately improving service delivery.

Complaints leaflet – CLICK HERE

Complaints form – CLICK HERE

If you wish to submit a complaint, please return the completed form to the surgery or post to “Mark Henalla, Abbey Medical Practice, 63 Monks Road, Lincoln, LN2 5HP”. Alternatively you can send the form electronically using the “askmyGP” service between 9:00am and 12:00pm on any weekday