AskMyGP & Online Services

Information about AskMyGP

Requests can be made from 8am to 8pm Monday to Thursday and 8am to 6.30pm on a Friday

Requests received after 3pm will be responded to on the next WORKING day 

Please use SystemOnline to make requests for medication or telephone the practice – using Option 2

During office hours the requests are reviewed by our team and if they are thought to be urgent, you will be contacted within a few hours with a response, this may be from the GP, Nurse or Reception with further advice/information.   If you are asked to come into the practice for a face to face appointment – please wear a face covering.

All other routine requests will be dealt with on the next working day.

If you have requested a phone call, please note this will NOT show as Abbey Medical Practice on your phone.   It will say PRIVATE or With Held number.      

We will try to call you back twice and if you do not answer the second call, we will close the request and you will need to re-submit.

If you have requested a response by email, please look out for this within your AskMyGP account, NOT within your email inbox.

All our registered patients are welcome, and as a parent or carer you can use AskMyGP on behalf of a patient

Please ensure that home visits are requested before 10:30am

You can login now, without any paperwork

If you would like to read more information click here to read the Ask My GP leaflet or watch the video below.

You are able to order a Repeat Prescription  without leaving your home and view your Summary Care Record (SCR) which contains details of your medication and Allergies.